Shipments to Customers in the United States (USA):
Orders are usually shipped within two business days. All products are shipped via U.S. Postal Service Priority Mail. We do not provide guaranteed next-day shipping services. On the day that we ship your order, we will email you the tracking number for your package so that you can track its delivery status online.
Shipments to Customers Outside the USA (International Shipments):
Orders are usually shipped within two business days via U.S. Postal Service International Priority Mail. On the day that we ship your order, we will email you the tracking number for your package so that you can track its delivery status online.
International customers MUST select International Shipping at the shopping cart. Customers who are requesting shipments to Canada or Mexico should select our “Canada/Mexico” rate; all other international customers should select our “Other Countries” International rate. Our charges cover shipping for packages up to four pounds. If a shipment exceeds four pounds, we may email the customer and ask if they want to pay the additional shipping as quoted to us by the shipping service, or cancel their order.
Please be aware that there is a small chance that your package may be held at customs for further inspection before it is sent to you. We take every effort with our shipping practices to reduce the chance that this will occur, but it still may happen. In addition, your country may charge you duties, taxes, or other fees to release your package to you. We cannot tell you how much you may have to pay. If you are concerned about these costs, please contact your country’s customs agency before purchasing our products.
Hormone Test Shipments:
If you order hormone tests from our website for multiple persons, please use the “Ordering Instructions” box on the Shopping Cart page to tell us which persons will be taking each of the tests that you are ordering. If you order tests to be taken on different days, please tell us which tests will be taken on each day. This is important, as we must create a separate test kit for each person and/or day, configure it with the proper hormone tests, and fill out a form to include in each test kit. If you do not provide us with instructions, we will configure all of your hormone tests in a single test kit to be used by one person on a single day.
If you receive your hormone test order and find that the test kits are not configured how you wanted them to be, you will need to mail the test kits back to us for reconfiguration. We reserve the right to charge you for the cost of reshipping your test kit order back to you if you did not provide us with accurate configuration instructions when you placed your order.
Shipping charges are added to all orders with one exception. There are no shipping charges for mailing individual Back Issues of the John R. Lee, M.D. Medical Letter.
Lost or Stolen Packages:
We ship all orders via the U.S. Postal Service (USPS). It is your responsibility to provide us with a shipping address where packages can be securely delivered by USPS or by your country's postal service without risk of theft or loss. We assume no responsibility for packages that are lost or stolen after USPS or another postal service completes delivery to the address that you provide to us. If you are concerned about the security of packages received at your mailing address, you should provide a different shipping address for your order.
Submitting a Claim for a Lost or Stolen Package
If you believe your package has been lost or stolen, you must report to us that you did not receive your package within 2 weeks of placing your order (for shipments within the USA) or 1 month of placing your order (for shipments outside the USA). Please email your report to us at info@JohnLeeMD.com.
Once you have reported your lost package, we will determine if the package was lost before or after it was delivered to your address. If the package was lost before it was delivered to your address, we will launch an inquiry with USPS about the lost package and attempt to have it recovered and either mailed to you or returned to us. Since such inquiries take time, we reserve the right to wait up to 30 days after the start of the inquiry before we declare the package to be a complete loss. If we declare the package to be a complete loss, we will reship your order to you at no charge.
If your package was lost or stolen after it was delivered to your address, we will consider reshipping the order to you if you provide us with the following information:
- A letter or email which confirms that you have thoroughly inspected your property to make sure that the package is not there, and that you have also asked your family, friends, neighbors, and landlord if they have seen your package.
- A letter or email which confirms that you have contacted your local post office to see if it has the package, and that the post office said it delivered the package and no longer has it. Your letter or email should include the full name and telephone number of the postmaster for your local post office so that we can call them to verify the statement.
Upon receiving this information, we will reply to you with our decision about whether we will reship the order. Before replying, we may ask USPS to conduct an inquiry to confirm that your package is lost. We reserve the right to wait up to 30 days after the start of the inquiry before we decide to reship the package. This time period is necessary to confirm if the package is lost. We reserve the right to refuse reshipment of an order based on our review of your request and any information gathered from USPS.
If we reship a package that was lost or stolen after it was delivered to your address, we will require you to sign for the reshipped package in order to receive it. We also reserve the right to ask you to reimburse us for our shipping expenses. Please note that we do not grant refunds on packages that were lost after being delivered to the address that you provided to us.
Returns and Refunds:
Damaged or Defective Products (Except Saliva and Blood Test Kits)
If a product is damaged or defective, you may return it within 30 days of receiving it for a full refund or replacement. To request a refund or replacement, email us at info@JohnLeeMD.com to get authorization from us. We reserve the right to refuse refunds or replacements for products that are returned without our pre-authorization.
Please include the original invoice with your shipment; we reserve the right to refuse refunds for products that are not sent with their invoices. Once we have received the product and confirmed that it is damaged or defective, we will send you a replacement product or provide a full refund of your purchase and shipping costs to your credit card.
Damaged or Defective Saliva and Blood Test Kits
If your saliva or blood test kit is damaged during shipping, you may return it within 30 days of receiving it for replacement; no refunds are provided. To receive your replacement, follow the instructions shown above for other damaged or defective products. Be sure to include the requisition form that came with the test kit, as we cannot replace test kits that are returned without their requisition forms. We can only replace test kits because of the strict controls in place for medical testing and the high costs associated with the services we must provide for each kit.
If You Are Dissatisfied With a Product (Except Saliva and Blood Test Kits)
If you are dissatisfied with a product that is not damaged or defective, you may return it to us within 30 days of receiving it for a refund. To request a refund, email us at info@JohnLeeMD.com to get a return authorization from us. Please include the original invoice with your shipment. We reserve the right to refuse refunds for returns that are not pre-authorized by us or for products that are not returned with their invoices. Mail the product to:
228 Windsor River Road, PMB 322
Windsor, CA 95492
Once we have received the product and confirmed that it is not damaged or defective, we will refund your credit card for your purchase cost minus a 20% restocking fee.